FAQs

Shipments

Shipments have a processing window of 3-5 business days. However, we suggest placing orders up to a two weeks in advance to avoid any delays out of our control that may result in postponing your treatment cycle. Note that medications will be shipped in European packing and not in its original box.

How long will it take for me to recieve my order?
How much is shipping?
When is my order shipped?
Will my medications come in it’s original boxes?
Do you provide needles/syringes?
Do I have to pay customs duty/tax?
Can I make a return?
How long will it take for me to recieve my order?

Your order is processed and fulfilled the same day your payment is confirmed. Standard shipping has a delivery window of 2-3 business days. If you live in a rural area please add an additional business day to delivery (3-5 business days.) We offer overnight shipping for an additional charge.

How much is shipping?

Standard shipping (2-4 business days) is $85
Overnight shipping is $160

When is my order shipped?

Orders are shipped after payment has cleared. Payment submission takes 24 hours to process. Once cleared, order is processed and fulfilled within 24 hours.

Will my medications come in it’s original boxes?

Note that medications will be shipped in European packing and not in its original box.

Do you provide needles/syringes?

Due to worldwide customs prohibitions we are unable to supply loose syringes and needles. In some cases they are sealed in the package as an integral part of the package. You can obtain extra syringes from your physician or local pharmacy.

Do I have to pay customs duty/tax?

There are no taxes placed on these medications since they are for individual/private use.

Can I make a return?

All Sales Are Final

Please be informed that for consumer protection, all medication is non-returnable and non-refundable. This ensures that your medication has been maintained properly and has not been tampered with. IVF Drugs will not accept any medication for returns or refunds under any circumstances. All sales are final. We do not take responsibility for unused medication for any reason. Federal Law Prohibits Return of Prescription Medication for Resale.

Orders

In order to fulfill your order, we require a copy of a prescription from a licensed physician. We protect all of your information against unauthorized access or release. You can submit orders three ways via email, fax, or online. Note that your order is not complete when submitting online.

How do I order via email?
How do I order via fax?
How do I order through the website?
Can I cancel my order?
Do I need a copy of my prescription to place an order?
What payment methods do you take?
How long does it take to process payment?
Once I place my order how long will it be until I receive it?
What expiration date will my medication have?
I’ve submitted my order, now what?
How do I order via email?

Email a copy of your prescription as well as a filled out order form to info@ivfdrugs.com. There is an associated risk when using any form of electronic medium. IVF Drugs claims no liability in the case of 3rd party fraudulence or misconduct.

How do I order via fax?

Fax a copy of your prescription as well as a filled out order form to 1 (844) 755-3559. All fax orders are converted into electronic messages. There is an associated risk when using any form of electronic medium. IVF Drugs claims no liability in the case of 3rd party fraudulence or misconduct.

How do I order through the website?

Submit your order through our online checkout process. Once submitted, one of our customer service representatives from our processing department will reach out to you requesting a copy of your prescription.

Can I cancel my order?

Orders may be not be canceled after payment has been confirmed.

Do I need a copy of my prescription to place an order?

In order to process an order a copy of a valid prescription from a licensed physician will need to be provided. All prescriptions are verified.

What payment methods do you take?

Major payments such as VISA or MASTERCARD credit card only (cannot be a debit credit card).
All prices depicted on our website are in USD for our global market.

How long does it take to process payment?

Payment takes 24 hours to process. After payment clears we proceed with shipment.

Once I place my order how long will it be until I receive it?

Ordering process takes about 3-5 business days. (Not including weekends) Once an order is received and payment is submitted. We wait for payment confirmation (this process can take up to 24 hours). After payment clears, your order is shipped within 24 hours. Shipping is determined by selected option when the order was placed.

What expiration date will my medication have?

Both the FDA and European Medicines Agency require medications to be dispensed with an expiration date and lot numbers. Medications we ship ALWAYS have expirations 1-4 years from the time of shipment giving you ample time to use the medications.

I’ve submitted my order, now what?

Now that you’ve submitted your order, a customer representative from our processing department will send you an invoice for you to submit payment. Note that we must verify your prescription in order to send your medication.

General Questions

Here are some more frequently asked questions.

Can I talk to a live person?
What are your business hours?
How can I contact you?
How is IVF Drugs much more affordable?!
What is the legalty of such orders?
What is your Privacy Policy?
What are your Terms & Conditions?
Can I talk to a live person?

Yes, call 1 (844) IVF-DRUG, available 24/7

What are your business hours?

We are available 24/7! 

How can I contact you?

Please email info@ivfdrugs.com

How is IVF Drugs much more affordable?!

European regulations have proposed pricing limitations on pharmaceutical companies, therefore lowering the cost of health products. These regulations enable consumers to purchase these items at a discounted price compared to other markets.
Furthermore, we have streamlined the distribution process which leads to reduced logistical cost. These savings are then passed onto our valued customers.

What is the legalty of such orders?

You have the right to import medicines as long as you have a valid prescription and it is for non-commercial personal use. You also cannot buy more than a 90 supply.

What is your Privacy Policy?

We are 100% COMMITTED TO CUSTOMER PRIVACY. We do not share customer information with any third parties outside our network

What are your Terms & Conditions?

By visiting IVFDrugs.com, you are accepting the practices described in the Terms & Conditions below. Please read the Terms & Conditions carefully before using this web site.

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